Privacy Policy
Last Updated: January 1, 2025
Your privacy is important to us. This Privacy Policy explains how billiam.ai collects, uses, shares, and protects your personal information when you use our AI-powered services.
Table of Contents
- 1. Overview
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Data Sharing & Disclosure
- 5. Data Security
- 6. Data Retention
- 7. Your Rights & Choices
- 8. Cookies & Tracking
- 9. AI-Specific Considerations
- 10. International Data Transfers
- 11. Children's Privacy
- 12. Changes to This Policy
- 13. Contact Us
1. Overview
billiam.ai ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all users of our AI-powered software as a service platform, including our website, applications, APIs, and related services.
By using our Services, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our Services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, username, password, and profile information
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Content Data: Text, documents, and other content you input or generate using our AI services
- Communications: Support requests, feedback, and correspondence with us
- Training Data: Data you provide for custom AI model training
2.2 Information We Collect Automatically
- Usage Data: Features used, queries made, interaction patterns, and performance metrics
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, pages viewed, clicks, and navigation paths
- API Usage: API calls, endpoints accessed, response times, and error logs
2.3 Information from Third Parties
- OAuth Providers: Basic profile information when you sign in with Google, GitHub, or other providers
- Integration Partners: Data from services you connect to billiam.ai
- Analytics Providers: Aggregated usage and demographic information
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Process and respond to your AI queries
- Provide personalized AI experiences and recommendations
- Train and improve our AI models (using aggregated and anonymized data)
- Maintain and optimize service performance
3.2 Account Management
- Create and manage your account
- Process payments and manage subscriptions
- Communicate service updates and important notices
- Provide customer support
3.3 Service Improvement
- Analyze usage patterns to enhance features
- Conduct research and development
- Debug and fix technical issues
- Develop new AI capabilities and services
3.4 Legal & Safety
- Comply with legal obligations
- Enforce our Terms of Service
- Detect and prevent fraud, abuse, and security threats
- Protect rights and safety of users and the public
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 With Your Consent
We share information when you explicitly authorize us to do so, such as when you connect third-party services.
4.2 Service Providers
We work with trusted third-party providers who assist us in operating our Services:
- Cloud infrastructure providers (AWS, Google Cloud)
- Payment processors (Stripe, PayPal)
- Analytics services (in aggregated form)
- Customer support tools
- Security and fraud prevention services
4.3 Legal Requirements
We may disclose information if required by law, court order, or government request, or when necessary to protect our rights or the safety of users.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
5. Data Security
We implement comprehensive security measures to protect your information:
| Security Measure | Description |
|---|---|
| Encryption | End-to-end encryption for data in transit and AES-256 encryption for data at rest |
| Access Controls | Role-based access control and multi-factor authentication |
| Infrastructure | SOC 2 Type II certified data centers with 24/7 monitoring |
| Regular Audits | Quarterly security assessments and penetration testing |
| Incident Response | Dedicated security team with rapid response protocols |
Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security but commit to promptly notifying you of any data breaches that may affect you.
6. Data Retention
We retain your information for as long as necessary to provide our Services and comply with legal obligations:
- Active Account Data: Retained while your account is active
- Deleted Content: Removed from active systems within 30 days, may persist in backups for up to 90 days
- Usage Logs: Retained for 12 months for security and analytics
- Payment Records: Retained for 7 years as required by financial regulations
- AI Training Data: Anonymized and aggregated data may be retained indefinitely for model improvement
7. Your Rights & Choices
You have several rights regarding your personal information:
7.1 Access & Portability
You can request a copy of your personal data in a structured, machine-readable format.
7.2 Correction
You can update or correct your information through your account settings or by contacting us.
7.3 Deletion
You can request deletion of your account and personal data, subject to legal retention requirements.
7.4 Opt-Out
- Marketing Communications: Unsubscribe via email footer or account settings
- AI Training: Opt-out of having your data used for model training
- Analytics: Disable cookies and tracking through browser settings
7.5 Data Processing Objection
For users in the EU/EEA, you have the right to object to certain data processing activities.
9. AI-Specific Considerations
9.1 AI Model Training
We may use aggregated and anonymized user interactions to improve our AI models. You can opt-out of this in your privacy settings.
9.2 Content Generation
AI-generated content based on your inputs remains your property. We do not claim ownership of content you create using our Services.
9.3 AI Safety
We implement filters and monitoring to prevent harmful use of AI, which may involve automated content review.
9.4 Third-Party AI Services
When using integrated services (OpenAI, Anthropic, etc.), their privacy policies also apply. We recommend reviewing their policies.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses for EU-US data transfers
- Compliance with GDPR requirements for EU/EEA users
- Adherence to Privacy Shield principles where applicable
- Data localization options for enterprise customers
11. Children's Privacy
Our Services are not intended for children under 13 (or 16 in the EU/EEA). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our Services at least 30 days before the changes take effect.
Your continued use of our Services after changes indicates acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding your privacy, please contact us:
billiam.ai Privacy Team
Email: privacy@billiam.ai
Data Protection Officer: dpo@billiam.ai
Support: support@billiam.ai
For EU/EEA residents, you also have the right to lodge a complaint with your local supervisory authority.